COVID-19 (Coronavirus) is impacting the globe in ways we haven’t seen in recent memory. We understand that you have concerns and questions and we want to help create clear lines of communication. The well-being of our students, staff and campus communities is our top priority and we hope the below will help answer many of the questions you have. We’re constantly monitoring recommendations from the CDC and local governments, so please check back frequently.
Frequently Asked Questions
I’m a veteran. How do the school’s decisions surrounding COVID-19 affect my VA benefits?
We have set up a special veteran hotline to answer questions regarding VA benefits during this time. Please call 855-323-8130.
- What is the status of COVID-19 in my state?
What precautions is the campus taking to ensure the safety of students?
We understand the concern our students and parents are facing over COVID-19. We are closely watching State and National health agencies to ensure that we are taking every precaution with students faculty and staff on our campus.
In addition to our regular cleaning routine, we are disinfecting all classrooms and common areas of the campus regularly. Additionally, we are disinfecting all high touch surfaces multiple times throughout the day.
We have also taken steps to maximize social distancing at the campus, keeping everyone six feet or more apart per CDC guidelines, and incorporating remote learning into our programs all in a effort to allow students to complete the program while maintaining a healthy environment.
How can I find updates from TWS regarding the current COVID-19 situation?
TWS is working diligently to provide regular updates. For the most current information, please visit here. For more significant updates we also will email and text students.
What action has TWS taken to lower the risk of COVID-19 community spread?
TWS works to maintain a clean and safe environment. To help prevent community spread, we have implemented cleaning procedures with the use of stronger disinfectant products on high-touch surfaces, made hand sanitizers readily available, and continue to educate campus teams on best practices recommended by the CDC.
Is the campus open for tours?
We recommend calling to set an appointment with one of our Admissions Representatives. They can guide you through a virtual tour of the campus and discuss the number of programs available.
What happens if I can't afford to pay my in-school payments right now?
All of us at TWS want the focus to be on the health and safety of you and your loved ones during this unprecedented time. We know this situation has brought uncertainty and you may have already had to make tough financial decisions.
To help alleviate some of the stress during this time, TWS is immediately delaying all in-school student payments for 60 days if you have a due date of April or sooner. Not late fees will be incurred.
Rest assured, we will continue to monitor the situation and help you complete your education.
How will I know when the school is opening the campus for classes?
We will attempt to contact you directly via phone and e-mail when the campus is resuming classes, but you can also follow our COVID-19 updates for the most current information.
What do I do if I'm enrolled but my class has not started yet?
We will attempt to contact you directly via phone and e-mail when the campus is resuming classes or you can reach out to your Admissions Representative. You can also follow our COVID-19 updates for the most current information.
Will graduation ceremonies still happen?
We plan on re-scheduling graduation ceremonies for a later date. Check our website regularly for updates or contact Student Services at your campus for details.
If the campus is closed when I am scheduled to start my program, what will my new start date be?
While we are making every effort to continue classes with reduced exposure to staff and students, we are subject to National and State directives regarding closure. In the event we must close, we will provide regular communications with important information as received from the state or federal government. Once the mandate is lifted, we will welcome all students back to the campus to complete necessary lab trainings and continue their classroom instruction according to their program structure.
If you are a current or enrolled student, we will contact you directly via phone and e-mail when the campus is resuming classes or you can contact your Admissions Representative. You can also follow our COVID-19 updates for the most current information.
Will I be able to complete any coursework remotely?
We remain committed to your continued education so we’ve introduced a temporary transition to instructor-led remote training. Once we are able to return to campus, students will be able to complete necessary lab trainings and continue their classroom instruction according to their program structure.
What is COVID-19
Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China. (CDC, NCOV Factsheet)
How does COVID-19 Spread
The virus is thought to spread mainly from person-to-person - between people who are in close contact with one another (within about 6 feet) or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
People are thought to be most contagious when they are most symptomatic (the sickest). Some spread might be possible before people show symptoms; there have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads. (CDC, Coronoavirus 2019 FAQ)
How to help prevent the spread of infectious diseases
Although the immediate risk of COVID-19 is believed to be low at this time, CCHHS recommends that everyone take actions to help prevent the spread of all respiratory viruses including the flu and COVID-19.
Stay home when you are sick
Get a seasonal flu shot
Wash hands frequently
Avoid touching eyes, nose or mouth
Avoid contact with people who are sick
Cover your mouth when coughing or sneezing
Clean and disinfect frequently touched objects and surfaces
As of March 6, 2020, the CDC states that symptoms may appear 2-14 days after exposure.
- Shortness of Breath/difficulty breathing
What if I develop flu-like symptoms?
Flu symptoms include fever, cough and difficulty breathing. If you develop symptoms consistent with the flu or are concerned that you may have been exposed to COVID-19:
- Students: Stay home and avoid attending classes or other public venues. Notify your faculty about your absence (just as you normally would do for a common cold or flu) and request what options there are for you to complete course work and/or turn in assignments remotely.
- Faculty and Staff: Stay home and avoid campus or other public venues. Please contact your immediate supervisor to make appropriate arrangements that may include, but are not limited to, working from home and/or identifying a substitute to cover classroom needs, etc.